Return/Refund Policy

Return/Refund Policy

Returns-

The following information outlines SourcePromo return policies. If after reading these guidelines, you have a specific questions regarding any issue, please contact us at 978-667-3777 or info@sourcepromo.com for explanation or assistance.

Every day at PPI, our staff strives for 100% customer satisfaction. If you’re unsatisfied with your order for any reason, we’ll do everything possible to correct the situation to your complete satisfaction.

 

Non-Returnable Items-

Except in the case of manufacturing defects, we are unable to accept returns on personalized promotional items and custom orders. Once your logo or imprint is printed on the product we will not accept any returns. In the event that you receive misprinted or incorrect merchandise, please contact us immediately within 1-3 days of your shipment arrival.

 

Pre-Production Cancellation-

You have an option to cancel the order before we start the printing process. Once your order has been placed into production with your custom request as indicated on your visual proof, the order cannot be cancelled and refunds will not be issued.

 

Disclosure of Fees-

Not all items are subject to a restocking fee. Returns on undamaged blank items may require an average of 10% to 30% restocking fee. This fee is based solely on the fee requirements of our suppliers. Because we do business with an ever-changing list of 600+ suppliers, each with different fee policies, any required restocking fee will be communicated to the customer in advance of the return request

 

Responsibility for Shipping-

We will arrange for pickup of any misprinted, damaged or defective items at no cost to you.

 

Window of Returns-

Please check your order for defects, color, quantity immediately upon arrival, as there are no returns after 10 days from receipt of order.

 

Required Condition of Returned Items-

Returned items must be in new, re-saleable condition.

 

Receiving Your Refund-

All orders must be received by our warehouse. Once the returned order is verified and confirmed, we will process your refund. The method of refund depends primarily on the method of initial payment. Credit card orders will be refunded to the same credit card of purchase. Refunds will be provided within 2- 3 weeks of returned merchandise. You will only be refunded the unit price of the items, less the restocking fee. Shipping is not refundable.

 

Custom Orders-

We do not provide returns or refunds on custom made orders.